Amend Treatment is seeking friendly, detail-oriented Chat and Email Customer Service Representatives to join our remote Customer Services team. You'll provide responsive support to our clients through chat and email channels, helping them navigate their questions and concerns with professionalism and care.
As a Chat and Email Customer Service Representative, you'll be the voice of Amend Treatment for customers reaching out through digital channels. You'll handle inquiries, resolve issues, and provide information in a timely and empathetic manner. This is a full-time remote position based in Texas, ideal for someone who enjoys written communication and building positive customer relationships.
Respond to customer inquiries via chat and email in a timely, professional, and courteous manner
Troubleshoot customer issues and provide solutions or escalate to appropriate departments
Maintain accurate records of customer interactions and outcomes
Follow company protocols and guidelines for customer communication
Identify opportunities to improve customer satisfaction and provide feedback to management
Collaborate with team members to ensure consistent service quality
Meet or exceed response time and quality standards
Amend Treatment is a mental health care provider based in Malibu, California, specializing in personalized residential treatment for adults. The organization provides evidence-based therapies, individualized care plans, and professional support to help individuals manage mental health challenges, improve emotional well-being, and achieve lasting recovery. Amend Treatment is committed to compassionate care, clinical excellence, and supporting each individual’s journey toward a healthier life.
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