HKCF Company is seeking a Customer Service Representative to join our team in a remote, full-time role based in Washington, USA. You'll be the voice of our company, helping customers resolve issues and build lasting relationships. If you're a problem-solver with strong communication skills and a passion for helping others, we'd love to hear from you.
Respond to customer inquiries via phone, email, chat, or other communication channels
Troubleshoot and resolve customer issues in a timely and professional manner
Document customer interactions and maintain accurate records in our system
Escalate complex issues to appropriate departments when needed
Provide product or service information to customers
Follow company policies and procedures to ensure consistent service quality
Contribute to team goals and participate in training opportunities
Gather customer feedback and suggest improvements to processes
HKCFis an independent corporate finance boutique in Cologne. By combining M&A and debt advisory services, we create significant added value for both private and public companies.
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