Seattle Preparatory School seeks a Customer Services Representative to join our remote Customer Support team. You'll be the first point of contact for families, students, and staff, providing friendly and efficient support via phone, email, and chat. This fully remote, full-time role offers flexibility while connecting you to our mission of educational excellence. If you're organized, patient, and enjoy helping others solve problems, we'd love to hear from you.
Seattle Preparatory School is looking for a dedicated Customer Services Representative to support our school community. You'll handle inquiries from prospective families, current students, parents, and staff members, directing them to appropriate resources and resolving common issues. This fully remote position allows you to work from home while playing an important role in our school's operations and community experience.
Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner
Provide accurate information about school programs, admissions, policies, and procedures
Troubleshoot and resolve common issues or escalate complex matters to appropriate departments
Maintain detailed records of customer interactions and follow up as needed
Process routine requests such as document requests, schedule changes, or billing inquiries
Identify trends in customer feedback and communicate suggestions for improvement to leadership
Support special events and initiatives as assigned
Maintain confidentiality and comply with FERPA and other applicable regulations
Our mission is to inspire and foster understanding and respect for past and current Prep traditions, to encourage participation and to ensure the viability and vitality of the entire Prep community.
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