Subject Matter Expert

Position: Subject Matter Expert

Location: Baltimore City, MD

The Maryland Health Benefit Exchange (MHBE), an independent unit of state government, provides Marylanders with accessible, affordable health coverage. MHBE administers Maryland Health Connection (MHC), the state’s health

insurance marketplace. Through MHC, Maryland residents explore health insurance plans, compare rates, and determine their eligibility for advanced premium tax credits (APTC), cost-sharing reductions (CSR), and

public assistance programs such as Medicaid and the Maryland Children’s Health Insurance Program (MCHP). MHBE is establishing a Medicaid outcome-focused, human-centered design (HCD) pilot team to drive measurable

improvements in eligibility, enrollment, and renewal outcomes for Medicaid beneficiaries, improving renewal and retention rates, reducing coverage disruptions, and embedding modern user-centered practices across the agency.

MHBE seeks a Subject Matter Expert resource to serve as the Senior Human-Centered Design (HCD) Strategist on this Medicaid outcome team. The Senior HCD Strategist will work directly with policymakers, eligibility staff, IT professionals, program administrators, and beneficiaries to ensure that technology decisions, system improvements, and policy implementations align with user needs and operational realities. The role is both domain expert and cross-functional collaborator, leading user research, translating findings into service blueprints and prototypes, building organizational HCD capacity, and ensuring that Medicaid systems and processes become simpler, faster, and more reliable for the people who depend on them and the staff who serve them.

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