Phi International is seeking a Customer Support Specialist to join our Customer Success team. In this remote, full-time role, you'll be the primary point of contact for our users, helping them resolve issues and get the most value from our product. You'll work cross-functionally with product and engineering teams to improve our service and contribute to a knowledge base that helps customers succeed.
We're looking for a customer-focused professional who thrives on solving problems and building positive relationships. As a Customer Support Specialist, you'll be responsible for responding to customer inquiries, troubleshooting product issues, and serving as a bridge between our customers and internal teams. Your insights will directly influence product improvements and help shape our customer experience.
Respond to customer inquiries via email, chat, and phone in a timely and professional manner
Troubleshoot product issues and guide customers toward effective solutions
Document common issues and contribute to the help centre knowledge base
Escalate complex technical issues to the engineering team with clear context and documentation
Track and report on support trends, customer satisfaction scores, and areas for improvement
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Collaborate with product and engineering teams to surface bugs, feature requests, and customer feedback
As a general contractor, Phi International has made a name for itself in the Tampa Bay area by producing new construction homes and commercial buildings that meet and exceed the expectations of its clients. With its extensive experience in the industry, Phi International has built an impressive track record of delivering quality services, innovative solutions, and unparalleled support to its clients.
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