Total Quality Logistic is seeking a Customer Service Representative to join our remote team. In this full-time role, you'll be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring exceptional service experiences across North America.
As a Customer Service Representative at Total Quality Logistic, you will provide professional support to customers via phone, email, and chat. You'll work collaboratively with logistics and operations teams to resolve customer concerns, track shipments, and maintain positive relationships. This is a remote position available to candidates in the United States and Canada.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer complaints and issues while maintaining company policies and procedures
Track and communicate shipment status and logistics information to customers
Document customer interactions and maintain accurate records in company systems
Collaborate with operations and logistics teams to address complex customer needs
Identify opportunities to improve customer satisfaction and service processes
Meet or exceed performance metrics including response time and customer satisfaction scores
TQL connects customers with shipping needs with carriers that have the available capacity and service offerings. We work with a network of more than 110,000+ carriers to create greater supply chain efficiencies for our customers. This network, combined with our industry leading technology and unmatched service, has been the key to our growth, plain and simple.
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