Company Name - Atreya Innovations
Location - Hinjewadi Phase 1 , Pune
Responsibilities :
Respond to customer queries via phone, email, and other support channels in a timely and professional manner.
Assist customers with installation, configuration, troubleshooting, and resetting of the Nadi Tarangini device/software.
Log, track, and resolve customer issues using CRM and ticketing tools (e.g., HubSpot, Jira).
Ensure all support requests are handled within defined SLAs, SOPs, escalation matrix, and TAT.
Provide clear guidance to customers on product usage and basic Ayurveda-based diagnostic concepts.
Coordinate with the Technical, Product, and Sales teams to resolve customer concerns effectively.
Conduct basic product demonstrations and educate customers on device features and benefits.
Identify opportunities for upselling or cross-selling relevant products and services.
Prepare weekly and monthly reports on customer issues, resolutions, and support trends.
Deliver a positive customer experience by maintaining professionalism, empathy, and effective communication.
Atreya Innovations is a deep-tech health technology company pioneering the world's first Quantified Ayurveda ecosystem. We combine ancient Ayurvedic wisdom with AI, machine learning, and patented sensing technology to deliver data-driven health insights. Our mission is to make personalized, preventive, and holistic healthcare accessible to everyone. We envision Ayurveda becoming a globally trusted, evidence-based healthcare system powered by technology. At Atreya, we foster a culture of innovation, research, collaboration, and purpose-driven impact in transforming the future of wellness.
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